National Property Trade's Team Photo

1. Introduction

At National Property Trade, we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, please let us know. We’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can.

This Code lets you know how to go about making a complaint and how to take it further, if you need to.

2. Making a complaint. Resolving a complaint.

What to do if you’re not satisfied with our service:
If you’re unhappy with our service, please let us know as soon as you can. We’ll do our best to put things right.

If you have a complaint, we’ve set out our formal internal complaints procedure below. We are fully committed to addressing all complaints, fully and fairly, and in a reasonable time frame.

We prefer to resolve complaints by telephone – but if you’d prefer to receive a response in writing, then please ask.

How to get in touch:

There are 3 easy ways to get in touch. So we can get back to you sooner, let us know details like your account number, address and contact number when you contact us.

By phone

Call us on the numbers below and we will be able to assist you.

Local rate number: 0207 801 4141

Free phone number: 0800 298 3140

We will try our best to resolve your complaint during your initial phone call. However, where this is not possible, we will agree a course of action with you and provide you, where possible, with clear timeframes and next steps for the resolution of your complaint.

By email

Please send your email to progression@nationalpropertytrade.com and allow 24 hours for a reply.

By post

It’s not as quick, but if you’d prefer to send us a letter, you can write to us at:

Complaints,
National Property Trade,
3 Leeward House, Plantation Wharf,
London,
SW11 3TX

If you remain dissatisfied:

If you are not satisfied with the way National Property Trade has dealt with your complaint then you can refer the matter to:

Citizens Advice
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Trading Standards Service
http://www.tradingstandards.uk/advice/

Advertising Standards Authority (if your complaint is about is about our advertisements online or in print media)
www.asa.org.uk/Consumers/How-to-complain.aspx

National Property Trade is rated 4.88 stars by Reviews.co.uk based on 209 merchant reviews

4.88 / 5 Rating
209 Reviews
"We sold our house using National Property Trade's Assisted sale. Large payment upfront, all bills paid and how sold within 4 weeks with a further payment upon completion. Great way of selling our house and we would definitely recommend this product to any vendor looking for a sale."
We received an exceptional service from Dan and his team and we highly recommend National Property Trade to other homeowners looking for a quick sale.
Very aggressive staff. Felt humiliated and was shouted at and was left in tears. I tried to explain that we have three high street state agents valuing our property much higher, but J shouted thats all we will give you, DO YOU UNDERSTAND, no matter how long you talk it is not going to go higher! Word of advise don't market your property under priced for quick sale because their offer is dependent on marketing price not true price. We were ill advised to market ours under priced to get people through the door, but this has back fired on all levels.