National Property Trade's Team Photo

1. Introduction

 

At National Property Trade, we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, please let us know. We’ll work with you to put things right and we’ll always try to use your feedback to improve things where we can.

This Code lets you know how to go about making a complaint and how to take it further, if you need to.

 

2. Making a complaint. Resolving a complaint.

 

What to do if you’re not satisfied with our service:
If you’re unhappy with our service, please let us know as soon as you can. We’ll do our best to put things right.

 

If you have a complaint, we’ve set out our formal internal complaints procedure below. We are fully committed to addressing all complaints, fully and fairly, and in a reasonable time frame.

 

We prefer to resolve complaints by telephone – but if you’d prefer to receive a response in writing, then please ask.

 

How to get in touch:

 

There are 3 easy ways to get in touch. So we can get back to you sooner, let us know details like your account number, address and contact number when you contact us.

 

By phone

 

Call us on the numbers below and we will be able to assist you.

Local rate number: 0207 801 4141

Free phone number: 0800 298 3140

We will try our best to resolve your complaint during your initial phone call. However, where this is not possible, we will agree a course of action with you and provide you, where possible, with clear timeframes and next steps for the resolution of your complaint.

 

By email

 

Please send your email to progression@nationalpropertytrade.com and allow 24 hours for a reply.

 

By post

 

It’s not as quick, but if you’d prefer to send us a letter, you can write to us at:

 

Complaints,

 

National Property Trade,
Stephenson House,

2 Cherry Orchard Road,

Croydon,

CR06BA

 

If you remain dissatisfied:

 

If you are not satisfied with the way National Property Trade has dealt with your complaint then you can refer the matter to:

 

The Property Ombudsman:

https://www.tpos.co.uk/

Citizens Advice
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Trading Standards Service
http://www.tradingstandards.uk/advice/

Advertising Standards Authority (if your complaint is about is about our advertisements online or in print media)
www.asa.org.uk/Consumers/How-to-complain.aspx

 

National Property Trade is rated 4.91 stars by Reviews.co.uk based on 236 merchant reviews

4.91 / 5 Rating
236 Reviews
We found on NPT when we did a search on the internet and decided to go with them because of their good reviews. We recommend them to somebody looking for a hassle-free sale. We dealt with Sam who was excellent.
I found you guys online via a search engine. I rang a couple of companies but the reason I went with you was the initial sales call. Jim came across friendly and knowledgeable without too much of a sales pitch, I felt he was honest. When I moved to the progression team after accepting the offer, you were both great. I’ve felt like I’ve had a personal service, not a stranger on the phone for a big company. I would recommend National Property Trade to anyone who wants a straight forward sale and especially a big thanks to both you and Oliver.
Completed within 10 days. Money direct to bank account. No change of price and stuck to their oringal price, which was fair. Paid all fees and I don't have anything negative to say. Fast acting and Dan was superb from the start.